Conflict
in the workplace is inevitable. Anytime two or more people
come together, they will eventually disagree about something.
While some conflict can be healthy, it is often an indication
that there is something wrong. Conflict is frequently
a "call to action"… a problem crying out
for a solution. The good news about conflict is that it
is usually based on "caring". The more someone
defends their point of view in an argument, the more they
care. But if conflict is allowed to fester and grow without
a resolution, it can lead to serious problems such as
threats and even physical violence. The effectiveness
of an entire organization can be harmed if conflict is
allowed to escalate.
SafetyManager's
training products on "Conflict Resolution in the
Office" discuss the techniques and strategies that
can be used to limit the damage and disruption conflict
can cause in the workplace. They show employees that when
difficult situations are dealt with in a calm and unemotional
way, compromise and collaboration are possible… and
a lot can be gained from resolving a conflict.
Topics
covered in this kit include:
- The
consequences of conflict and how it can disrupt the
workplace.
- How
resolving workplace conflict is an integral part of
everyone's job.
- The
common causes of workplace conflict and how to recognize
them.
- Diffusing
disagreements before they get out of hand.
- The
damage that escalating conflict and violence can do
to an organization.
- How
collaboration can be a valuable tool in resolving
conflicts.
- How
to apply proven conflict resolution techniques and
strategies.
- And
more!
This
kit contains:
- One
video/DVD.
- 30
booklets and 5 posters.
- Easy
to use leader's guide.
- Reproducible
scheduling & attendance form.
- Employee
quiz.
-
Training certificate and Training log.
